Common Questions

The bot integrates directly with your existing practice management system or EMR through secure API connections. We handle the technical setup during onboarding—no custom coding required on your end. Once connected, it syncs your availability in real-time, pulls patient data, and updates your calendar instantly when appointments are booked.

Yes. You can set up different appointment types—consultations, procedures, follow-ups, virtual visits—each with their own duration, buffer time, and provider assignments. The bot respects complex schedules including lunch breaks, days off, and provider-specific availability. It even handles room availability if you have multiple treatment areas.

The bot sends automated reminders—usually 24 hours and 2 hours before the appointment—via SMS or email. If a patient cancels through the bot, that time slot opens up immediately for other patients to book. You can also configure the system to flag repeat no-shows, and some clinics use this data to implement policies like deposit requirements.

Most clinics are live within 2-4 weeks. We handle the integration setup, calendar configuration, and staff training. You'll need to provide access to your scheduling system and about an hour of time to walk through your clinic's workflow. Smaller clinics with simpler schedules sometimes go live in a single week.

Patient data is encrypted in transit and at rest, and we comply with healthcare privacy regulations. Your data stays within your systems—we don't store appointment details on our servers. We use industry-standard security practices and conduct regular audits. You remain the owner of all patient information.

Absolutely. The bot handles routine scheduling, but your reception team handles the complex calls—medical questions, insurance issues, special requests, and patients who prefer talking to a person. Most clinics see their staff spending less time on scheduling and more time on patient care and relationship-building.